Substitute Notice – Hacking Attack Incident
Alexian Village of Milwaukee
The privacy and security of patient information is of utmost importance to Alexian Village of Milwaukee ("Alexian Village"), and we have implemented significant security measures to protect such information. Regrettably, despite our efforts to safeguard patient information, a hacking attack has affected Alexian Village's patients.
On December 24, 2014, we learned that an employees' user name and password had been compromised as a result of an e-mail hacking attack. We immediately shut down the user name and password and launched an investigation into the matter. After careful review, we learned on or about February 18, 2015 that the employee's e-mail account subject to the hacking attack contained some limited information for approximately 300 of Alexian Village's patients.
The personal health information in the e-mail account included patient names, physician name, date of service, date of birth, diagnosis and procedure, and in some instances social security numbers.The hackers did not gain access to individual medical records or billing records.
Please be assured that Alexian Village is taking steps to mitigate this incident by notifying affected individuals via letter and posting this substitute notice. Credit monitoring and identity protection services will be offered free of charge as appropriate for affected individuals. Additionally, we are working with our e-mail service provider to evaluate ways to enhance our already robust security program. We will also provide additional education to employees regarding e-mail hacking attacks.
In addition to the steps Alexian Village has taken, affected individuals may wish to obtain a free credit report from each of the credit reporting bureaus – Equifax, Experian and TransUnion. The credit bureaus' information is below:
Equifax 800-525-6285 www.equifax.com
Experian 888-397-3742 www.experian.com
TransUnion 800-680-7289 www.transunion.com
Alexian Village sincerely apologizes for any inconvenience this unfortunate incident may cause and assures all of its patients that Alexian Village is taking appropriate measures to avoid an incident of this nature happening in the future.
Should you have any questions regarding this matter, please call 1-877-631-0440, Monday through Friday, 9:00 a.m. to 7:00 p.m. Eastern Time. (Closed on U.S. observed holidays.) Please be prepared to provide the following ten digit reference number when calling: